Frequently Asked Questions
Find answers to common questions about our fragrances, shipping, and bespoke services.
Our fragrances are crafted as highly concentrated parfums using ethically sourced, rare botanical essences from around the world. We avoid phthalates and synthetic fillers, resulting in a rich, multi-layered scent profile that lasts over 12 hours on the skin.
For standard collections, please allow 3-5 business days for processing and an additional 2-4 days for luxury courier delivery. For Custom Signature formulations, the timeline will be discussed during your consultation.
Yes, we ship globally via trusted, secure courier services. International shipping rates and estimated delivery times are calculated at checkout based on your location.
The Custom Signature experience begins with a private consultation with our master perfumers to understand your preferences, memories, and desired scent profile. We then craft multiple iterations for you to test before bottling your final, exclusive formula.
Absolutely. Elixir Victoria is committed to cruelty-free practices. We never test on animals, and all our formulations are 100% vegan-friendly.
Due to the intimate and personal nature of our products, we cannot accept returns on opened fragrances. We highly recommend purchasing our Discovery Set to experience our collection before committing to a full-sized bottle.
Still have questions?
Contact our Concierge